Hydravit Returns Policy
At Hydravit, we are committed to providing high-quality hydration products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
1. Returns Eligibility
We accept returns for:
• Unopened and unused products in their original packaging.
• Products that are defective or damaged upon arrival.
Returns are accepted within 30 days of the purchase date.
2. Non-Returnable Items
We do not accept returns for:
• Opened or used products.
• Products purchased on sale or as part of a promotional offer.
• Gift cards or digital products.
3. Return Process
To initiate a return:
1. Contact our customer support team at [hello@hydravit.com] with your order number and reason for return.
2. Our team will provide instructions on how to return your item.
3. Securely package the product and send it to the address provided by our team.
Please note: Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival.
4. Refunds
Once we receive your returned item:
• We will inspect it to ensure it meets our return criteria.
• If approved, a refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the product was defective or damaged.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at [hello@hydravit.com].
6. Contact Us
If you have any questions about our returns policy, feel free to reach out to our customer service team at [hello@hydravit.com].
Hydravit
Email: hello@hydravit.com
Website: www.hydravit.co.uk
This policy is subject to change without prior notice. Please check our website for the most up-to-date information.