Shipping policy
Processing Time
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Orders are typically processed within 1–2 business days (excluding weekends and bank holidays).
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You will receive a confirmation email once your order has been dispatched.
Shipping Rates & Delivery Times
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UK Standard Shipping: 2–4 business days
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UK Express Shipping: 1–2 business days
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Shipping rates are calculated at checkout.
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We currently ship within the United Kingdom only. (International shipping coming soon.)
Free Shipping
We may offer free shipping promotions from time to time. Details will be clearly displayed on the Site and applied automatically at checkout.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number by email so you can follow your delivery.
Delays
While we aim to deliver your order on time, delays may occasionally occur due to courier issues, weather, or other factors outside our control. We are not liable for delays once the parcel has been handed to the courier.
Incorrect or Damaged Orders
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If your order arrives damaged, defective, or incorrect, please contact us at hello@hydravit.com within 7 days of delivery.
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We will arrange a replacement or refund at no additional cost to you.
Address Accuracy
Please ensure your shipping address is complete and correct at the time of order. We cannot be responsible for delays or lost packages due to incorrect or incomplete addresses.
Contact Us
If you have any questions about shipping, please contact us:
Email: hello@hydravit.com
Website: www.hydravit.com